Pbvip Privacy Policy – How We Store and Protect Your Information

1 What Information Is Collected

Pbvip collects two types of data — information you provide directly, and data generated automatically as you use the platform.

• pbvip never stores your mobile banking PIN, card number, or password.
• Your NID number is used solely for KYC verification and is stored in encrypted form.
• When using the app, pbvip does not access your device's camera, microphone, or contact list.

2 How Your Information Is Used

Pbvip uses the data it collects exclusively for the following purposes:

• Account Management: To create your account, keep it secure, and verify your login.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• KYC & Age Verification: To verify users are 18+ and to comply with anti-money laundering regulations.
• Support Service: To understand your issue and provide a quick resolution.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To analyse which features are used most and improve your overall experience.
• Personalised Offers: To send you relevant bonus offers based on your preferences (you can opt out at any time).

3 When Your Information Is Shared

Pbvip never sells your personal data under any circumstances. However, data may be shared in a limited number of situations:

• Payment Partners: bKash, Nagad, Rocket, and other payment gateways receive only the minimum information required to complete a transaction. They are not permitted to use this data for any other purpose.
• Technology service provider: Companies providing hosting and server services are bound by strict confidentiality agreements.
• Legal Obligation: Under Bangladesh law, pbvip is required to disclose information upon receiving a valid order from a government authority or court. Where possible, you will be notified in advance.
• Fraud Prevention Agency: Limited data may be used to screen against international fraud prevention databases.

4 How Long Your Data Is Retained

Pbvip does not retain data for longer than necessary. A separate retention period is defined for each category of information:

Once the designated retention period expires, data is automatically deleted from our servers. Backup copies are also removed within the same timeframe.

5 Security Measures

Pbvip uses multiple layers of security to protect your information:

• Transport Security: All data transfers are secured using TLS 1.3. Older, weaker SSL versions are completely disabled.
• Database Encryption: All sensitive data stored on our servers is protected with AES-256 encryption.
• Two-step verification: OTP is required at login; additional verification is needed when logging in from a new device.
• Access Control: pbvip staff can only access the information required for their specific role — a strict least-privilege access policy is enforced.
• Penetration Testing: Third-party penetration testing is conducted every three months.
• Data Breach Response Plan: In the event of an incident, affected users are notified within 72 hours.

6 Cookies & Tracking

Pbvip uses cookies — small files stored in your browser that help the site function properly. pbvip uses three types of cookies:

You can delete or block cookies at any time through your browser settings. However, blocking essential cookies will prevent you from logging in.

7 Your Rights

You have several important rights regarding your personal data, and pbvip respects every one of them:

• Right to Access: If you'd like to know what information pbvip holds about you, a full report will be sent to you within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction. Submit a request through Support and it will be resolved within 7 business days.
• Right to Erasure: You can request account closure and data deletion at any time. Any data subject to legal retention requirements will be kept only to the extent required.
• Right to Portability: You can export your betting history and transaction data in machine-readable formats (CSV/JSON).
• Right to Withdraw Marketing Consent: Promotional SMS or email notifications can be turned off at any time via Account Settings or by contacting Support.
• Right to Object: You can object to your data being used for a specific purpose. pbvip will review your request and inform you of the outcome.

8 Protection of Minors' Data

Pbvip is strictly an 18+ platform. We do not knowingly collect information from anyone under the age of 18.

• Date of birth is verified at registration. Users under 18 cannot complete the registration form.
• If a subsequent KYC check reveals that the user is underage, all data will be deleted and any deposits will be refunded.
• If a parent believes their child has accidentally created an account, please contact Support immediately.

To learn more about this Responsible Gaming View page.

9 Third-Party Services

Pbvip's platform integrates certain third-party services, each with its own privacy policy:

• Payment gateways (bKash, Nagad, Rocket, Upay): Receives only the minimum information necessary to process a transaction and operates under its own security policy.
• Game Providers: Live Casino or slots game providers receive only a game session ID — not your personal information.
• Analytics: Only anonymised usage data is sent to tools used for monitoring site performance.

10 Policy Updates

Pbvip may update its privacy policy when necessary. When changes are made:

• At least 7 days' notice will be given via app notification or SMS before any significant changes take effect.
• The "Last Updated" date will always be displayed at the top of the page.
• Continuing to use pbvip after an update is considered acceptance of the revised policy.
• If you do not agree to the updated policy, you will have the option to close your account and receive a full refund of your balance.

Why your privacy matters to pbvip

Many people in Bangladesh have concerns about trusting online services — wondering where their information goes and who can see it. Those are fair questions. pbvip takes these concerns seriously, which is why this privacy policy has been written in full detail.

When you register at pbvip, your mobile number and date of birth are collected. pbvip uses this information for two purposes — keeping your account secure and confirming that you are over 18. No marketing company will call you using pbvip's data, because pbvip never shares this information with third parties.

KYC or identity verification may feel uncomfortable to some, but it actually works in your favour. Imagine someone used your number to open an account and made a deposit — without NID verification, they could have withdrawn that money too. KYC is what protects your funds.

Pbvip's cookie policy is more transparent than most. Only essential cookies are mandatory — you have the option to disable everything else. If you'd prefer pbvip not to remember your gaming preferences, that can be turned off without affecting the site's core functionality.

Data retention periods are clearly defined. Transaction records are kept for 7 years because international financial regulations require it — not by pbvip's choice. Betting history is retained for 3 years to allow resolution of any disputes. Once the retention period expires, data is deleted automatically.

You have the right to have your data deleted from pbvip. If you request account closure, all data beyond what is legally required to be retained will be removed. For more details, Terms & Conditions Visit the page. If you have any questions, FAQ You may find the answer on this page.